⚡ L1/L2 Support
Hardware, software, Windows, Microsoft 365, Active Directory, remote desktop, VPN and incident troubleshooting.
25–30 tickets/day · 95%+ first-call resolution
01 / PROFILE
Technical. Recruiter-ready. Qatar focused.
A high-impact portfolio built around measurable support experience, modern infrastructure skills, AI projects and fast recruiter access to CV and contact channels.
◈ Network + Cloud
TCP/IP, DNS, DHCP, LAN/WAN, VPN, SCCM, Intune, Azure fundamentals and endpoint support.
100+ users supported · 500+ tickets closed
✦ AI + Automation
Computer vision and automation projects using Python, OpenCV, TensorFlow and YOLO with live alert workflows.
92% detection accuracy in plastic project
02 / TECHNOLOGY
Skills signal.
Core technologies and tools from the supplied professional profile.
IT Support L1/L2Help DeskWindows 10/11Windows ServerMicrosoft 365Exchange OnlineTeamsSharePointActive DirectoryGPOSCCMIntunePatch ManagementTCP/IPDNSDHCPLAN/WANVPNAzure FundamentalsServiceNowJiraRDPAnyDeskTeamViewerITILPythonOpenCVTensorFlowYOLOJavaMySQL
03 / EXPERIENCE
Support in production.
Wer Business Solutions · Chennai · Oct 2024 – Sep 2025
01 · SERVICE DESK
Incident resolution
Resolved 25–30 L1/L2 tickets daily through ServiceNow covering hardware failures, OS issues and application errors, maintaining a 95%+ first-call resolution rate.
02 · IDENTITY + M365
Users, groups & collaboration
Administered Active Directory accounts for 150+ users and supported Exchange Online, Teams and SharePoint for 100+ users within SLA targets.
03 · NETWORK
Connectivity troubleshooting
Diagnosed LAN/WAN, DNS, DHCP and VPN issues, identified root causes and escalated P1 incidents within 30 minutes.
04 · ENDPOINTS
SCCM + remote support
Delivered RDP/AnyDesk support to 20+ users daily and executed monthly patch and antivirus cycles across 50+ endpoints using SCCM.
05 · ASSET + DOCUMENTATION
CMDB & runbooks
Maintained 100+ hardware assets, closed 500+ tickets over 12 months and created runbooks that reduced repeat-issue resolution time by 25%.
04 / PROJECT LAB
AI, automation & software.
Project work presented as a visual technical lab with measurable outcomes and technology signals.
PYTHON · OPENCV · TENSORFLOW · CNN
AI Automatic Plastic Detection
- Real-time camera pipeline with custom CNN.
- 92% detection accuracy across 5 waste categories.
- Automated classification cut sorting time by 70% in test environments.
LIVE-CAMERA UI · END-TO-END DELIVERY
PYTHON · OPENCV · YOLO · ALERT AUTOMATION
AI CCTV Surveillance
- Human detection on live CCTV feeds under 200ms latency.
- Automated SMS/email alert workflow for intrusion events.
- 24/7 simulated monitoring across 4 camera zones.
80% LESS MANUAL MONITORING IN SIMULATION
JAVA · MYSQL · JDBC · SWING
Pharmacy Management System
- Managed 1,000+ drug records with expiry tracking.
- Role-based access for admin, pharmacist and cashier.
- Automated billing, stock deduction, reorder alerts and PDF reports.
30% FASTER MANUAL ENTRY IN TESTING
05 / AI SHOWCASE
Automation signal.
Interactive demo-style output for the portfolio. It is a front-end simulation, not a live AI service.
[BOOT] Qatar IT Support Portfolio AI
[OK] Network signal: ONLINE
[OK] Microsoft 365: READY
[OK] Active Directory: READY
[OK] AI Project Lab: READY
[RUN] Generate recruiter summary▌
[OK] Network signal: ONLINE
[OK] Microsoft 365: READY
[OK] Active Directory: READY
[OK] AI Project Lab: READY
[RUN] Generate recruiter summary▌
3D UI / UX System
Glassmorphism panels, depth hover, orbit rings, animated scan lines, network nodes, signal pulses and responsive mobile layouts.
05 / MULTIMEDIA AI LAB
AI visual systems.
Interactive visual demonstrations for the three portfolio projects. The controls create front-end generated visual states; no external AI API is required for the demo.
ULTRA PRO · AI GENERATION ENGINE
Generate project visuals + system signals
AI PIPELINE ONLINE
▶
PYTHON · OPENCV · TENSORFLOW · CNN
AI Plastic Detection
Live-camera style visualization with category scanning, bounding signals and automated classification.
▶
YOLO · OPENCV · ALERT AUTOMATION
AI CCTV Surveillance
Futuristic CCTV visual with human detection boxes, camera zones, alert pulses and response automation.
▶
JAVA · MYSQL · JDBC · SWING
Pharmacy Management
3D dashboard-inspired visualization with inventory flow, expiry alerts, billing and secure roles.
[AI ENGINE] Waiting for visual generation command...
[SYSTEM] Multimedia renderer ready · 3D signal layer ready · Motion layer ready▌
[SYSTEM] Multimedia renderer ready · 3D signal layer ready · Motion layer ready▌
06 / CYBER AI COMMAND CENTER
AI workflow. Network intelligence.
A visual command-center layer connecting IT support, network monitoring, cloud signals, AI automation and the three project showcases.
AHAMED ATHUHAM · QATAR IT OPERATIONS
AI Infrastructure & Cyber Visualizer
SYSTEMS ONLINE
QATAR-NODE / DOHA
NETWORK MESH · SECURE
NETWORK MESH · SECURE
AI CORE: ONLINE
LATENCY: 24ms
LATENCY: 24ms
AI Operations Telemetry
Network signalONLINE
Microsoft 365READY
Active DirectoryREADY
SCCM / EndpointSYNC
AzureCONNECTED
AI project labRUNNING
[MONITOR] Secure signal stream initialized...
[OK] No live attack data connected.
[MODE] Demonstration / portfolio visualization.
[AI] Waiting for command▌
[OK] No live attack data connected.
[MODE] Demonstration / portfolio visualization.
[AI] Waiting for command▌
◉DETECT
⌁ANALYZE
⚙AUTOMATE
✓RESPOND
AI PLASTIC DETECTION · GENERATED VISUAL
AI CCTV SURVEILLANCE · GENERATED VISUAL
PHARMACY AUTOMATION · GENERATED VISUAL
06 / DOCUMENT
CV command center.
Preview the supplied CV without exposing passport or national ID numbers in the public portfolio copy.
07 / CONTACT
Let’s connect.
Doha, Qatar · Immediate Joiner · Work Visa with NOC (Transferable)